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Q: How long will my order take to ship?

Most in‑stock sunglasses ship within 1–2 business days. You’ll receive a tracking link by email once dispatched.

Q: How do I start a return?

Submit a return request via our contact form (choose “Returns & Exchanges”) or visit the Refund & Returns Policy page. Items must be in original condition with tags.

Q: Are your Prada sunglasses authentic?

Yes. We sell authentic Prada eyewear sourced from authorized channels. Each pair ships with original packaging. For verification details, contact support.

Q: Do you offer warranty support?

Manufacturer warranty applies against defects in materials and workmanship. Contact us with photos and your order number to start a claim.

Q: Can I add prescription lenses?

We sell frames/sunglasses only. You can take them to your optician for Rx lenses. Reach out if you need frame measurements.

Questions about orders, shipping, returns, warranty or authenticity? Our US‑based team will respond promptly.

Email support Returns & exchanges

Authentic Prada eyewear
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Fast US shipping

General support

Product questions, sizing, materials, care and availability.

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Orders & shipping

Order status, tracking, address changes and delivery questions.

Track an order

Warranty & authenticity

Report defects, request verification, or start a warranty claim.

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Press & partners

Media inquiries, partnerships, affiliates and bulk orders.

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Contact us

Average response time: within 1 business day.

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Or email us directly at [email protected]

Frequently asked questions

Find quick answers to common questions below.

How long will my order take to ship?

Most in‑stock items ship within 1–2 business days. You’ll receive an email with a tracking link as soon as your order leaves our warehouse.

Standard US shipping: typically 3–6 business days after dispatch
Expedited options available at checkout

See our Shipping Information for full details.

Where is my order?

Check the latest status using the tracking link in your shipping confirmation. If you can’t find it, contact us with your order number and we’ll help.

How do I start a return?

Submit a request via our contact form (choose “Returns & exchanges”) or visit our Refund & Returns Policy.

Items must be unused, in original packaging with tags
Initiate within the return window stated in the policy

Are your Prada sunglasses authentic?

Yes. We sell authentic Prada eyewear from authorized sources. Each pair ships with original packaging and documentation where provided.

Need verification? Contact support and include clear photos of the frames, packaging, and model code.

Do you offer warranty support?

Manufacturer warranty covers defects in materials and workmanship. Start a claim by contacting us with your order number, description of the issue, and photos.

Can I add prescription lenses?

We sell frames/sunglasses only. You can bring them to your optician for Rx lenses. Contact us for frame measurements and lens compatibility.

Do you ship internationally?

Our primary service region is the US. For special requests, please contact support before ordering.

What payment methods do you accept?

We support major credit/debit cards and other secure options shown at checkout.

Support hours

Monday–Friday: 9:00–18:00 ET

Weekends & holidays: Email only

Direct email

[email protected]

We typically respond within 1 business day.

Helpful links

Prada Sunglasses Store is an independent retailer and is not affiliated with or endorsed by Prada S.p.A.